Visitor Information
CHANGES TO OUR VISITOR POLICY DUE TO COVID-19
We understand that patients, families, and loved ones want to be together during illness or hospitalization, and while we are empathetic to this, we must focus on our responsibility to keep our patients, employees, and community members safe. Please review our updated visitor policy prior to coming to the Hospital.
Welcome
At this time, all visitors must enter through the Main Lobby of the Hospital to be screened and check-in at the Information Desk. Visitation hours are 11am - 2pm and 6pm - 8pm. Visitors are limited to one adult visitor per time period. To protect our patients, staff, and visitors, individuals experiencing fever, cough, sore throat, shortness of breath, chills, body aches, headache, fatigue, weakness, or new loss of taste or smell in the last 7 days, or those who have traveled to a high-risk area for COVID-19 outside of Massachusetts, or have had contact with a person known or suspected to be infected with COVID-19 in the past 14 days will not be allowed to enter the Hospital for visitation. We thank you for your understanding and cooperation.
Visiting Hours
Maternity
Only a pre-approved doula and birthing partner are allowed. No other visitors are allowed at this time.
Medical/Surgical
(Balfour/Montplaisir/Telemetry Observation/McCann Units)
Visitor hours are 11 a.m. - 2 p.m. and 6 p.m. - 8 p.m. Visitation is limited to one adult visitor per visitation session.
Intensive Care Unit (ICU)
Visitor hours are 11 a.m. - 2 p.m. and 6 a.m. - 8 p.m. Visitation is limited to one adult visitor per visitation session. Immediate family only. A phone call from the ICU waiting room is necessary before each visit. To reduce the number of telephone calls that take the ICU nurse away from your loved one, we request that one family member be designated as a spokesperson. The best times for this person to speak with the nurse are: 5:30 - 6:30 a.m.; 2 - 3 p.m.; and 9:30 - 10:30 p.m. by calling 508-236-7450.
Please note that nursing units observe quiet hours daily to help provide a quiet environment so patients can rest and heal. Please check with the nurse to see what times quiet hours are observed on your unit.
Food & Beverage
No outside food or beverage is allowed in the Hospital. The cafeteria is open to employees only.
Flower & Balloon Policy
All floral and plant arrangements must be delivered to patients in some type of vase, since our nursing stations are not equipped with these items. Due to space restrictions in patient rooms, floral and plant arrangements may not exceed 18" in height or width. Likewise, fruit baskets should not exceed 12" in size. Live potted or fresh-cut evergreens are not permitted in the hospital due to their flammable nature.
Loose balloons, balloon bouquets, and balloons made of latex are not permitted in patient rooms or in the hospital. However, one single mylar balloon (up to 18" in diameter) is permitted, as long as it is tied to, or weighted with, an anchor (such as a candy jar or stuffed animal).
Smoke & Tobacco Free Campus
For the health and safety of our patients, visitors and staff, we are a smoke-free institution. Smoking is not permitted anywhere on our campus.
Wi-Fi
Free wi-fi services are available at the hospital on a public network, it does not require a password.
