Visitor Information
CHANGES TO OUR VISITOR POLICY DUE TO COVID-19
We understand that patients, families, and loved ones want to be together during illness or hospitalization, and while we are empathetic to this, we must focus on our responsibility to keep our patients, employees, and community members safe. At this time, we've restricted all patient visitors at the hospital. Read on for more detailed information about these changes.
Welcome
All visitors should stop at the Information Desk, located at the main entrance of the hospital, to check patient room numbers as transfers sometimes take place without advance notice. A stop at the Information Desk will eliminate confusion and allow more time for visits. When allowed to visit, children under 14 years old must be accompanied by a responsible adult at all times. At times, certain clinical situations or privacy issues may arise in which restrictions or limitations on visitation may need to be enforced by clinical staff. The limitations may include the timing, frequency or number of visits.
Visitors are limited to two at a time. Please note specific visiting hours with some age and visitor restrictions by clinical area. To protect patients, staff, and visitors, those not seeking care who have a fever, cough, or are exhibiting flu-like and/or respiratory illness symptoms will not be allowed to visit. We urge people to reconsider bringing children in to visit as we don't want to expose them to flu or other illnesses and cannot guarantee their protection.
Patient Visitation Update: Coronavirus
As an added safeguard against the possible spread of novel Coronavirus, the virus that causes COVID-19, and other infectious diseases such as the flu, we are restricting patient visitation beginning March 13, 2020.
Learn More
Visiting Hours
Maternity
Visiting hours are 1 – 8pm. Visitors to the maternity unit are restricted to people over the age of 18 years old. The only exception to the age restriction is healthy children coming to see a new sibling. As always, the patient's significant other is allowed 24 hour visitation.
Medical/Surgical
(Balfour/Montplaisir/Telemetry Observation/McCann Units)
Visiting hours are 1 – 8pm
Intensive Care Unit (ICU)
Visiting hours are generally 11am – 8pm, although special accommodations can be made. Immediate family only. Children under 14 years old are encouraged not to visit for infection control reasons; there may be circumstances when no visitors are allowed. A phone call from the ICU waiting room is necessary before each visit. We encourage that only two visitors visit at one time because ICU patients are very ill and need their rest. To reduce the number of telephone calls that take the ICU nurse away from your loved one, we request that one family member be designated as a spokesperson. The best times for this person to speak with the nurse are: 5:30 – 6:30am; 2 – 3pm; and 9:30 – 10:30pm by calling 508-236-7450.
Please note that nursing units observe quiet hours daily to help provide a quiet environment so patients can rest and heal. Please check with the nurse to see what times quiet hours are observed on your unit.
Refreshments
Refreshments can be found in the Cafeteria on the ground floor, which is open from 6am - 6:45pm. You can also find a vending area in the Emergency Care Center, located on the first floor. No food or beverages are allowed in the Main Lobby waiting area.
Flower & Balloon Policy
All floral and plant arrangements must be delivered to patients in some type of vase, since our nursing stations are not equipped with these items. Due to space restrictions in patient rooms, floral and plant arrangements may not exceed 18" in height or width. Likewise, fruit baskets should not exceed 12" in size. Live potted or fresh-cut evergreens are not permitted in the hospital due to their flammable nature.
Loose balloons, balloon bouquets, and balloons made of latex are not permitted in patient rooms or in the hospital. However, one single mylar balloon (up to 18" in diameter) is permitted, as long as it is tied to, or weighted with, an anchor (such as a candy jar or stuffed animal).
Smoke & Tobacco Free Campus
For the health and safety of our patients, visitors and staff, we are a smoke-free institution. Smoking is not permitted anywhere on our campus.
Wi-Fi
Free wi-fi services are available at the hospital on a public network, it does not require a password.
