Patient Rights & Responsibilities

Your Rights

Federal and state law provide for specific patient rights. At Sturdy Memorial Hospital, we recognize our responsibility to respect these rights as well as to inform you of them. The Your Rights [PDF] document summarizes both federal law and the Massachusetts Patients' Bill of Rights.

Patient Responsibilities


Providing Accurate Information

As a patient, you have the responsibility to provide, to the best of your knowledge, accurate and complete information about present medical conditions, past illnesses, hospitalizations, medications and other issues relating to your health including any concerns about changes in your condition. Based on the information you provide, a treatment plan will be recommended.


Complying With Treatment Instructions

You are responsible for following the treatment plan recommended by your health care providers. You are responsible for your actions if you refuse treatment or do not follow the recommended instructions.


Your Personal Belongings

You are responsible for your belongings, including eye glasses, hearing aids and dentures.


Respect and Consideration

You are responsible for being considerate of the rights of other patients and Hospital staff, as well as assisting in the control of noise and limiting the number of visitors. You are also responsible for being respectful of the property of other persons and the Hospital.

Patient Privacy

Effective April 14, 2003, the Health Insurance Portability and Accountability Act (HIPAA) requires hospitals to maintain the privacy of medical and health information about you, called Protected Health Information, and to provide you with a notice of our legal duties and privacy practices with respect to your health information. Our staff is dedicated to making your stay as pleasant as possible. Still, you may encounter situations which present unforeseen difficulties. Please bring any concerns and/or requests for additional assistance in addressing patient care needs to the attention of the Hospital staff immediately. The entire process is outlined in the “Letter to Our Patients Concerning Patient Rights” that will be given to you at the time of registration and on the Your Rights [PDF] located in the patient handbook. Most issues can be rectified while in the Hospital, and resolution will help make your stay more comfortable.

Notice of Privacy Practice

Flower & Gift Delivery

We deliver to patient rooms! Flowers and gifts can be ordered over the phone and will be delivered by a staff member to the patient. Call us at 508-236-8044 to place an order.

Upcoming Events

Cheer Cards

You can send a patient a Cheer Card by selecting from the many different templates we have available on our website. Cards may be emailed directly to the patient or printed and delivered to the patient by a staff member or volunteer.

Send A Cheer Card!