Billing & Insurance
Our billing policy [PDF] requests that payment be made on a self pay responsibility at the time of treatment. This means that if you're covered by insurance, you will be responsible for your predetermined co-pay, and/or the cost of non-covered services. If your insurer or HMO does not cover emergency treatment, or if you have no insurance coverage, we will request a deposit that equals the average charge for treating a patient with your illness. We accept major debit/credit cards, cash, and checks. We must stress, however, that we will never deny nor delay emergency service to anyone, regardless of their ability to pay.
Today, many people are insured by health maintenance organizations (HMOs) or managed care organizations which require pre-approval for care provided in an emergency department for illnesses or injuries that are not life-threatening or true emergencies. If this pertains to you or you are not sure what your insurance covers, we encourage you to contact your insurance company. We will never deny you medical care based on ability to pay.
Are you a MassHealth Patient?
As of March 1, 2018, Sturdy Memorial Associate primary care doctors belong to one MassHealth Plan called BMC HealthNet Plan Community Alliance. If you want to continue to receive your primary care at a Sturdy Memorial Associate physician office, you need to be enrolled with BMC HealthNet Plan Community Alliance. You can choose this plan, or another, and have until June 30, 2018 to change health plans.
For more information or help changing your plan, you can speak with one of Sturdy Memorial Hospital Certified Application Counselors at 508-236-8128. Or you can call MassHealth at 1-800-841-2900 (TTY: 1-800-497-4648) Monday – Friday, 8am – 5 pm.
Visit Mass Health Choices For More Information
Medical Assistance Programs
If you have difficulty paying, our patient financial services department may be able to arrange terms that fit your budget. You may be eligible for various medical assistance programs. Simply put, if you legitimately cannot afford to pay, our financial services representatives will work with you. Uninsured or underinsured patients can find information on how to apply for public or hospital financial assistance by accessing the hospital's Financial Assistance Policy [PDF] and applications along with other pertinent information are also available on our Financial Assistance Page.