Billing & Insurance

staff assists patient in billingOur billing policy [PDF] requests that payment be made on a self pay responsibility at the time of treatment. This means that if you're covered by insurance, you will be responsible for your predetermined co-pay, and/or the cost of non-covered services. If your insurer or HMO does not cover emergency treatment, or if you have no insurance coverage, we will request a deposit that equals the average charge for treating a patient with your illness. We accept major debit/credit cards, cash, and checks. We must stress, however, that we will never deny nor delay emergency service to anyone, regardless of their ability to pay.


Today, many people are insured by health maintenance organizations (HMOs) or managed care organizations which require pre-approval for care provided in an emergency department for illnesses or injuries that are not life-threatening or true emergencies. If this pertains to you or you are not sure what your insurance covers, we encourage you to contact your insurance company. We will never deny you medical care based on ability to pay.

Are you a MassHealth Patient?

As of March 1, 2018, Sturdy Memorial Associate primary care doctors belong to one MassHealth Plan called BMC HealthNet Plan Community Alliance. If you want to continue to receive your primary care at a Sturdy Memorial Associate physician office, you need to be enrolled with BMC HealthNet Plan Community Alliance.

For more information or help changing your plan, you can speak with one of Sturdy Memorial Hospital Certified Application Counselors at 508-236-8128. Or you can call MassHealth at 1-800-841-2900 (TTY: 1-800-497-4648) Monday – Friday, 8am – 5 pm.

Visit Mass Health Choices For More Information

Medical Assistance Programs

If you have difficulty paying, our patient financial services department may be able to arrange terms that fit your budget. You may be eligible for various medical assistance programs. Simply put, if you legitimately cannot afford to pay, our financial services representatives will work with you. Uninsured or underinsured patients can find information on how to apply for public or hospital financial assistance by accessing the hospital's Financial Assistance Policy [PDF] and applications along with other pertinent information are also available on our Financial Assistance Page.

Hospital Charges

The information provided on this page is a comprehensive list of standard charges and estimated payer-specific reimbursement for each inpatient and outpatient service or item provided by the hospital, also known as a chargemaster. This list of services and the corresponding amounts are subject to change throughout the year. Therefore, relying on the chargemaster is not a helpful tool for patients to estimate what their healthcare services are going to cost them out of their own pockets. The payer-specific reimbursement amounts are derived from both payor fee schedules and internal hospital reports.

A patient’s health plan is the best location to obtain information for actual out of pocket costs, as health plans know the exact plan a patient is enrolled in as well as annual deductibles, coinsurance amounts, etc. For more information about the cost of your care or financial assistance, please contact our Patient Financial Services staff at: (888) 894-0926.

In-Patient DRG Charges

Price Transparency

Shoppable Services


Already using the patient portal? Access your health information now.

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Financial Assistance Questions?

Call 508-236-8127 or 508-236-8128. Office hours are Monday - Friday, 8am – 3:30pm.