Patient Portal FAQs

MysturdyHealth LogoMySturdyHealth Frequently Asked Questions

Do I need any special equipment to access MySturdyHealth?

No, all you need is access to a computer or mobile device, an email account, and an internet connection. 

Is my medical information secure?

Security measures are in place within MySturdyHealth to prevent unauthorized access. Health records and information can only be read by those who have a correct username and password to login. To further protect your information, do not share this information with anyone. 

How do I change my personal information in MySturdyHealth?

We encourage you to keep your personal information up to date in the portal so that we have all of your correct information. If you need to update your address, phone number etc. you can do so in the Patient Information section of your portal. You can access this section from your MySturdyHealth home page. Click the menu next to your name in the lower left corner of your homepage and chose "Patient Information."  

Why is everything in the metric system (kilograms, celsius)

Your provider uses the metric system as the standard of care. All of your medical information in you MySturdyHealth Patient Portal is pulled from the EHR used by your providers to log your medical information. There is a link on the homepage to covert these metrics to pounds, Fahrenheit etc.

Can I change my preferred pharmacy?

When you request a prescription refill through the portal, you can either select your current preferred pharmacy or choose a new pharmacy by selecting the “other” option. Your medication will be sent to the new pharmacy you choose and that location will become your new preferred pharmacy for that medication.

Does the portal automatically timeout?

Yes, if there is no activity in your portal after a certain length of time you will automatically be logged out of your portal session. 

What happens if I forget my password?

Please use the "I forgot my password" button on the login page of MySturdyHealth