What to Expect When You Come For Care
While staying home as much as possible has been crucial to slowing the spread of COVID-19, we know that your medical needs still exist. As we continue to expand access to care, we encourage you to connect with your doctor and schedule your medical appointments. There is no reason to delay your care any further, we are committed to keeping you safe.
We’ve developed a number of new policies to ensure your health and safety. You’ll likely notice some changes when you visit our Hospital, Urgent Cares, and Practices, including the use of masks, virtual waiting rooms and more. But our commitment to you remains the same, we will continue to provide you with high quality, safe, and compassionate care.
What to Expect When Coming to the Hospital
The Hospital has remained open throughout the duration of the pandemic. Our expert physicians and medical teams are available to meet your needs. Our units are up and running, as is our medical technology. Whether you need emergency care, surgery, imaging, lab work, or are delivering a baby- we are ready to meet your needs.
- Everyone is screened upon entering the Hospital to protect you and our employees. During the screening process, you’ll have your temperature taken and be asked if you have symptoms of a possible respiratory illness. With regards to COVID-19 testing, all patients and staff are tested according to the Centers for Disease Control and Prevention protocols.
- Every employee, regardless of where they work in the Hospital or the Associates Practices, are required to wear a mask. Patients and visitors are asked to do the same during their visit, unless they are unable to due to an approved exemption from the Massachusetts Department of Health.
- Patients suspected of or confirmed to have COVID-19 are cared for in separate areas.
- We continue with our restricted visitor policy to reduce the risk of exposure for patients and employees. There are exceptions made for individuals under the age of 18 and those delivering on the Weber Maternity Unit. Please read our visitor policy for more information.
- Surgical procedures have resumed for those with urgent needs, we anticipate the return to elective surgical procedures in the near future. Learn more about how we are keeping our surgical patients safe.
- We’ve continued to welcome newborns throughout this pandemic and have made changes to keep our mothers, babies, and their families safe and comfortable. Read more about these changes and what you can expect when delivering at Sturdy.
What to Expect when visiting one of our Primary Care, Specialty Care, and Urgent Care Providers
All of our Sturdy Memorial Associates locations have implemented additional measures to keep you and your loved ones safe.
When going to one of our Practices, you’ll be required to wear a face mask throughout your visit, unless told otherwise. We ask that you call the practice in the parking lot when you arrive so that we know you are here for your appointment. Once you’ve checked in via phone, you’ll be asked to wait in your vehicle, we call this a virtual waiting room. When the provider is ready to see you, you’ll receive a phone call to enter the building, at which time you’ll have your temperature taken and be screened for symptoms of COVID-19. You’ll notice that our staff will also be wearing a mask and may have additional personal protective equipment such as a gown or a face shield.
TeleHealth as an Option
Many of our providers are offering TeleHealth, an option that many health insurances are covering at this time. When calling to schedule your appointment, your provider may identify that a virtual visit is appropriate for you. This is a safe and secure option to meet with your doctor without going into the office.
While things may be different than they were before, our commitment to you is not. Thank you for supporting us throughout this public health crisis. We look forward to taking care of you in our offices and in our Hospital.