Values and Statement | Sturdy Memorial Hospital | Attleboro, MA

Values & Statement of Purpose

Values

Every employee of Sturdy Memorial Hospital whether involved in direct patient care or working collaboratively to support patient care, is committed to providing patients with the highest Quality of Care throughout all hospital settings, and to transition that level of care into the community setting through partnerships across the care continuum.

I am sturdy logoEvery employee of Sturdy Memorial Hospital is dedicated to providing the highest level of Patient Satisfaction by embracing a “culture of ownership” that fosters active listening and timely response to patients, families, colleagues and members of the communities we serve, ensuring their needs and expectations are not only met, but exceeded.

Every employee of Sturdy Memorial Hospital will proactively identify enhancements to patient care delivery, utilizing appropriate technology, systems and processes to ensure Patient Safety and prevent harm from reaching the patients we serve.

Every employee of Sturdy Memorial Hospital is committed to providing exceptional clinical care to our patients in a manner that is Efficient and Cost Effective, so that valuable resources may be extended to all members of the communities we serve.

Statement of Purpose

Sturdy Memorial Hospital is a locally controlled, not-for-profit acute care community hospital committed to delivery of high quality, compassionate care that exceeds patient expectation. The Hospital's mission is to provide care to the sick and injured, on both an inpatient and outpatient basis, without regard to race, creed, national origin, age, gender, disability, sexual orientation, gender identity, or ability to pay.

As a community resource, the Hospital has a primary commitment to serve the residents of Attleboro, Foxboro, Mansfield, North Attleboro, Norfolk, Norton, Plainville, Seekonk, Sharon, Rehoboth, Walpole, Wrentham, and nearby Rhode Island. However, anyone who requires care will receive it, regardless of place of residence.

The Hospital is committed to ensuring its trustees, officers, executives, professional staff members, employees, and volunteers comply with the letter and spirit of all applicable laws and regulations, avoid conflicts of interest, conduct hospital business with the highest degree of integrity and honesty, and always respect patient privacy and confidentiality.

Sturdy will seek to provide the broadest range of diagnostic, inpatient, outpatient and emergency services appropriate for a community hospital. These will include all services except those so specialized as to be best offered in tertiary medical centers, such as open heart surgery and organ transplants.

Sturdy will support and encourage its medical staff to ensure that sufficient, high quality primary and specialty physician services are available and accessible to residents of our service area. Sturdy will provide needed physician services if the medical staff is unable to meet the area's needs.

The Hospital will employ competent, service-oriented clinicians, support staff, and managers, who are dedicated to delivering high quality care efficiently and with compassion. The Hospital will ensure that only competent, qualified physicians receive medical staff privileges. All staff are committed to quality by establishing and reviewing objectives as part of our continuous improvement effort and by designing systems to prevent errors from reaching patients.

As a major employer, Sturdy will provide a work environment which is non- discriminatory, safe and attractive to staff. Further, the Hospital will encourage excellent staff performance and career development with appropriate financial rewards and fair employment practices.

Sturdy will provide leadership while working in cooperation with public and private health organizations and regulatory agencies to promote public health and meet the health needs of residents of our service area.

With regard to cost, the Hospital will work to avoid costly duplication of health care services by coordination with other area health care providers to the extent practicable. Finally, the Hospital will seek to provide its own services as cost efficiently as possible.

Board of Managers Review

Adopted: May 18, 1992

Reviewed: 1993, 1994, 1995, 1996, 1997, 2000, 2003, 2004, 2006, 2008, 2010, 2012, 2013, 2014, and 2015

Revised: 1998, 1999, 2001, 2002, 2005, 2007, 2009, 2011, 2016, 2017

Revised: May 22, 2018

Contact Us

Sturdy Memorial Hospital is open 24 hours a day, 7 days a week. Call 508-222-5200 for assistance.